We'd love to hear from you
Frequently Asked Questions
How do I take care of my jewelry?
What is your return policy?
Do you offer repairs or replacements?
Where can I shop for your jewelry in person?
Due to the COVID-19 outbreak, we are not selling in any physical locations. All orders are processed online for the time being, though we have plans to venture out to farmer's markets and local stores in the future. Follow us on Instagram and Facebook or subscribe to our newsletter to stay updated on these details!
How do I know how the jewelry will fit?
Please visit our size and fit page here.
How can I request a custom order?
Can I upgrade the materials of a jewelry piece?
Yes! Please fill out the custom jewelry form and request which pieces (hooks, clasps, chains, etc.) you would like to be upgraded. The form will also ask which established jewelry piece or set, you would like to upgrade.
We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us! We do accept returns, if you are not satisfied with your purchase, please return it for a refund or exchange within 14 days of the date of receipt. Returned items need to be in their original condition without signs of wear, damage, or alteration. This includes sending back the packaging of the gift boxes. Unfortunately, we can’t accept returns without all items in original packaging.
As we are a small business just starting up and have yet to establish a rapport with a shipping company for cheaper prices, you will be responsible for paying all shipping costs when returning your item.
Returns are only valid for non-customized jewelry designs and full priced items.
If any order items are damaged during transit contact us immediately for assistance within 14 days. We are not responsible for lost or stolen items or products taken elsewhere for repairs, engraving or alterations of any kind. There is no warranty on color (as far as fading), color variances, or stones variances.
*As our business just launched, please allow 7-14 business days after payment has been received and authorized for jewelry order to be fulfilled. Then allow another 3-7 days for shipping. Orders over $45 come with free shipping.*
Standard orders will be shipped within 2-4 business days after payment method has been verified and authorized, once the order is processed you can expect to receive your item within 3-7 days, orders over $45 come with free shipping.
Custom orders will be shipped 7-10 business days after consultation and authorization of payment, order should be delivered 3-7 days after being shipped.
Using Wix Payments, we are able to accept all major credit card carriers. We also accept Paypal payments.
Cosmic Ascent operates the www.cosmicascent.com website, which provides the SERVICE.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the cosmicascent website.
We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic and administrative steps to maintain the security and accuracy of personally identifiable information we collect. Our website uses industry standard encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address and credit card number. When the letters "http" in the URL address bar change to "https," the "s" indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you're about to enter a secure area. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
WHAT ARE COOKIES?
A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won’t harm your computer.
OPTING OUT OF COOKIES
If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won’t be able to add and buy products from our store.
We haven't done wholesale yet, but if you would like to team up with us, please contact us at:
253- 319- 1131